Contact
Whether you have a technical question, a partnership idea, or you want a live walkthrough of the platform, we are reachable and responsive.
Our primary office sits at 14 Rwenzori Road in Kasese — a short walk from the town centre, with the Rwenzori range visible on clear mornings. We work Monday to Friday from 08:00 to 17:00 EAT and Saturday from 09:00 to 13:00. For most technical queries, email at [email protected] gets a same-business-day response. For urgent production issues on Enterprise plans, use the dedicated support line listed in your account portal — that line is monitored outside business hours. We hold open office hours every Wednesday afternoon between 14:00 and 16:00 for any founder or developer who wants to walk in and talk through an integration challenge without a scheduled appointment.
Choose the channel that suits your question best.
Send your question, architecture diagram, or feature request to [email protected]. We triage all incoming mail within two business hours and route it to the right person — no automated ticket queue that loses your context. Technical queries receive a substantive reply, not a link to the documentation you already tried.
Reach us on +256 772 483 901 during business hours. Calls are answered by a member of the engineering or product team, not a call centre. If you reach voicemail, leave your name, company, and the nature of your query and we will call back within four business hours.
14 Rwenzori Road, Kasese, Uganda. We are located on the ground floor of the Rwenzori Business Centre, the cream-and-burgundy building two blocks east of the main market. Visitor parking is available in the courtyard. Wednesday open office hours run 14:00–16:00 EAT; all other visits should be booked by email or phone in advance.
| Monday | 08:00 – 17:00 |
|---|---|
| Tuesday | 08:00 – 17:00 |
| Wednesday | 08:00 – 17:00 |
| Thursday | 08:00 – 17:00 |
| Friday | 08:00 – 17:00 |
| Saturday | 09:00 – 13:00 |
| Sunday | Closed |
“I emailed Greenwood Pemberton on a Friday afternoon with what I thought was an unusual integration edge case involving our USSD flow. By Monday morning I had a five-paragraph technical reply with a working code snippet. That kind of direct, expert response from a small team is genuinely rare — it is why we renewed without hesitation.”
Grace Kyomuhendo, Product Manager at Pearl Digital Uganda
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